Terms of Use

Welcome to RYN Services LLC, an online portal that provides tools for customers to book repair and installation service requests. These Terms of Use ("Terms") govern your use of our website and services, so please read them carefully. By accessing or using our site, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using this website, you acknowledge and agree to these Terms. If you do not agree with any provision in these Terms, you must immediately discontinue use of our website.

2. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. Your continued use of our website following any updates constitutes your acceptance of the revised Terms.

3. Privacy Policy

Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

4. Intellectual Property

All content on this website, including text, images, videos, logos, and trademarks, is owned by us or our partners and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written consent.

5. User Content

By uploading or submitting any content to this website, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, distribute, and display that content in connection with our website and services.

6. Prohibited Activities

You agree not to use this website for any illegal or unauthorized purposes, including but not limited to:

  • Posting or transmitting defamatory, obscene, or unlawful content.
  • Violating any third-party rights, including copyright and trademarks.
  • Attempting to gain unauthorized access to our systems.

7. SMS Messaging

RYN Services may send SMS messages, including:

  • Appointment reminders
  • Service status updates
  • Promotions and offers (if applicable)

Terms for SMS Messaging:

  • Message frequency varies.
  • Standard message and data rates may apply.
  • Reply STOP to cancel or opt-out at any time.
  • Text HELP to 704-398-3999 for assistance.
  • Carriers are not responsible for delayed or undelivered messages.

8. Disclaimer of Warranties

This website is provided on an "as is" and "as available" basis, without any warranties of any kind. We make no representations or warranties regarding the operation, information, content, or services provided on this site.

9. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or services.

10. Indemnification

You agree to indemnify, defend, and hold harmless RYN Services, LLC and its affiliates from any claims, damages, liabilities, costs, and expenses resulting from your use of our website or services.

11. Governing Law

These Terms and any disputes related to this website shall be governed by the laws of North Carolina.

12. Termination

We reserve the right to terminate your access to our website at any time, with or without cause or notice, which may result in the forfeiture of any associated information.

13. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and RYN Services regarding the use of our website and services.

Additional Terms of Service for SMS Communication

1. SMS Consent Communication

Your phone number will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

By opting in, you may receive messages related to:

  • Appointment reminders
  • Follow-ups regarding services
  • Billing inquiries
  • Promotions or special offers (if applicable)

Example:
"Hello, this is a reminder of your upcoming appointment with technician Joe Lewis at 123 Boxing Ln, Charlotte, NC, on 02/10/2025 at 2 PM. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency

Message frequency varies but is typically limited to two messages per week related to appointments or billing.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply based on your carrier’s pricing plan.

5. Opt-In Methods

You may opt-in to receive SMS messages in the following ways:

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form

6. Opt-Out Method

You may opt out at any time by replying "STOP" to any SMS message or by contacting us directly.

7. Help & Support

If you are experiencing issues, reply "HELP" or visit our Contact Page.

8. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt-out anytime by texting "STOP".
  • For assistance, text "HELP" or visit our Privacy Policy & Terms page.
  • Message frequency varies.

If you have any questions about these Terms, please contact us.